Paula started her career as an occupational therapist. She is now a Scientist with the Wilson Centre and Medical Education at the Temerty Faculty of Medicine at University of Toronto. Drawing primarily from sociology , Paula pursues social science understandings of improvement work in healthcare. Her research has focused on patient safety programs, patient engagement initiatives, and health information technologies. Her research has implications for how people in healthcare organizations work and learn with one another and with patients. At the Centre for Advancing Collaborative Healthcare & Education (CACHE) at University of Toronto, Paula serves as a research advisor.