
Teilena
Keathley
Community Care Clinic
United States
As the clinic manager I oversee daily functions, ensuring all processes run smoothly and efficiently. I supervise, train and support clinic staff and offer a positive work environment. I ensure that patients receive high quality care and receive excellent customer service and address any patient concerns.
I also manage the daily deposits and expenses ensuring accurate financial reporting and reconciliation. Maintain detailed records for all transactions for auditing. I supervise the billing processes including insurance claims and patient payments.
Presenting at CAB 2025:
The Community Care Clinic at UCA is an interprofessional teaching clinic emphasizing whole-person care. Central to the model is the CARE Team, guided by core values and a culture of collaboration. Clients select providers based on needs, fostering personalized, team-based care. With 97% client satisfaction, the model is highly replicable.